1. Hi there, we’re Store Pride Square, Office No. 320, 3rd Floor Pushkar Dham Main Road Opp. Aalap Avenue, JK Chowk Rajkot, Gujarat 360005 and welcome to our support@hashkrio.com
2. Customer can ask within 15 days for refund or cancellation if you are not getting any resolution of your questions or queries within 15 days after you purchased, only bugs regarding questions or queries allowed in this, additional task or customization will not be considered in questions or queries.
3. We will assess refund or credit requests (if you have an Store account) on their merits, considering the digital nature of Store items and the type of item preview that was available before purchase. There is generally no obligation to provide a refund or credit in situations like the following:
   • you have changed your mind about an item;
   • you bought an item by mistake;
   • you do not have sufficient expertise to use the item;
   • you ask for goodwill; or
   • you can no longer access the item because it has been removed (we advise you to download items as soon as you buy them to avoid this situation).

Disputes lodged with payment agents

If, as a buyer via your Store account, you lodge a dispute with a payment agent, this will result in a freezing of your Store account until the dispute raised with the payment agent has been cancelled. This makes it very complex to resolve any related issues, and means we cannot make payments or issue refunds out of your Store account, so we encourage buyers to contact us directly first to see if we can help resolve any concerns.