Refund And Cancellations Policy

Refund & Cancellation Policy

Effective Date: June 2025

At Hashkrio Tech LLP, we take pride in delivering top-tier software, web, and mobile app development services to clients across the globe. We know that trust and transparency are essential in every business relationship—especially when it comes to payments, cancellations, and refunds. This policy outlines when refunds or cancellations are possible and how we handle such requests in a clear, fair, and responsible manner.

If you have any questions or need assistance, please contact us.

Our Commitment

We value long-term relationships built on trust and transparency. Our Refund & Cancellation Policy is designed to be straightforward and fair, reflecting the unique nature of digital services and custom software development.

Cancellation Policy

Fixed-Priced Projects

• Cancellation Window: You may request a cancellation in writing within 24 hours of payment, provided work has not started.
• Partial Refunds: If development has begun, only the unutilized effort or unused work hours may be eligible for a partial refund.

Monthly or Retainer Plans

• Notice Period: You can cancel your service with a 7-day written notice before the next billing cycle.
• No Refunds for Services Rendered: Work completed during the current billing cycle is non-refundable.

Custom/Scope-Based Development

• Milestone Approvals: Once the project scope is finalized and development has begun with client-approved milestones, cancellations or refunds are not applicable for completed work.

Refund Policy

As a provider of custom digital services, we follow a strict no-refund policy once a service or digital product has been delivered or a project milestone has been approved.

Refunds may be considered only in the following cases:

• Duplicate or accidental payment
• Services not delivered due to an internal issue on our end
• Verified billing or technical errors caused by our systems

How to Request a Refund:

Please email us at [email protected] within 5 business days of the issue, including:

• Your name and contact details
• Invoice or project reference number
• A brief explanation of the issue

Our team will review your request and respond within 3–5 business days. If your refund is approved, it will be processed to your original payment method within 7–10 business days.

Non-Refundable Situations

Refunds or credits are generally not provided in the following cases:

• Domain registration, hosting, or third-party software/license fees
• Change of mind after project commencement
• Client-side delays, unresponsiveness, or unclear instructions
• Lack of technical knowledge to operate a delivered solution
• Requests for additional features or services outside the original scope
• Time spent on communication, research, or consultation
• Work already completed and delivered

Each request is assessed individually, but we reserve the right to decline refunds that do not meet our policy criteria.

Global Clients & Jurisdiction

Hashkrio Tech LLP serves clients worldwide. All purchases—regardless of your country—are subject to Indian jurisdiction and this Refund & Cancellation Policy, unless otherwise agreed in a formal contract.

Dispute Resolution

If you are unsatisfied with any aspect of our service, we encourage you to contact our support team first. We are committed to resolving concerns quickly and professionally before they escalate into a dispute.

Policy Updates

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, legal requirements, or business practices. The latest version will always be available on this page, with the revised effective date at the top. By using our services, you agree to the terms outlined in this policy.

Contact Us

For questions, clarifications, or refund requests, please get in touch:

Thank you for choosing Hashkrio Tech LLP. We value your business and are dedicated to providing you with exceptional digital solutions and ongoing support.