Tech support

Technical Support professionals play a crucial role in ensuring smooth and efficient operation of a company’s IT systems. They are responsible for monitoring, maintaining, and troubleshooting computer hardware, software, and network issues. This role supports both internal teams and customers by resolving technical problems, assisting with system setups, and ensuring all digital tools function without interruptions.

A strong Technical Support team enhances business productivity by quickly addressing technical errors, improving system performance, and providing clear guidance to users. Their expertise helps employees and customers navigate technical challenges, manage accounts, and use company software effectively.

  • Position
  • Experience
  • Location

Qualification, Experience & Skills

  • Must be a graduate. Candidate having BBA/BCA/B.com will be preferred.
  • Fresher can also apply.
  • Candidate must have excellent problem-solving skill.
  • Having excellent communication skill.
  • Having knowledge of how operation system & software works.
  • Basic knowledge of word, powerpoint & MS office.
  • Interpersonal skills as having regularly be in contact with customers.
  • Having capacity to clearly explain technical problem to customers.
  • Outstanding listening & questioning skill.
  • Having basic knowledge with remote desktop applications and help desk software.

Responsibilities

  • To identifying hardware and software solutions.
  • To troubleshooting technical issues.
  • To diagnosing and repairing faults remotely.
  • To resolving network issues.
  • To installing and configuring hardware and software.
  • To speaking to customers to quickly get to the root of their problem.
  • To providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • To following up with clients to ensure the problem is resolved.
  • To supporting the roll-out of new applications.
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