Tech support

Technical support is a position hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer’s accounts or company software infrastructure.

  • Position
  • Experience
  • Location

Qualification, Experience & Skills

  • Must be a graduate. Candidate having BBA/BCA/B.com will be preferred.
  • Fresher can also apply.
  • Candidate must have excellent problem-solving skill.
  • Having excellent communication skill.
  • Having knowledge of how operation system & software works.
  • Basic knowledge of word, powerpoint & MS office.
  • Interpersonal skills as having regularly be in contact with customers.
  • Having capacity to clearly explain technical problem to customers.
  • Outstanding listening & questioning skill.
  • Having basic knowledge with remote desktop applications and help desk software.

Responsibilities

  • To identifying hardware and software solutions.
  • To troubleshooting technical issues.
  • To diagnosing and repairing faults remotely.
  • To resolving network issues.
  • To installing and configuring hardware and software.
  • To speaking to customers to quickly get to the root of their problem.
  • To providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • To following up with clients to ensure the problem is resolved.
  • To supporting the roll-out of new applications.
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